Self Help
Having trouble? Use our self-help articles below to find answers to your technology questions and issues. If you cannot find your answer, or if you have any suggestions for content to add, feel free to email us at support@eiu.edu.
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EIU Services
Banner INB
- What is Banner?
- What is Internet Native Banner (INB)?
- What is the difference between Internet Native Banner and PAWS?
- How do I request access to Banner INB?
- How can I increase the font size in Banner INB?
- Who are the data custodians for each Banner module?
- Which browsers do you recommend when using Banner INB?
- Can I access Internet Native Banner remotely (such as from EIU wifi or a home network)?
Online Learning
- What if I can’t log in to D2L?
- I registered for my classes but they are not showing up in D2L. What should I do?
- Why are my classes still showing up in D2L after I have dropped them?
- When I compose an email on D2L there's no body to write my email in. What can I do?
- Respondus Lockdown Browser, how does it work?
- What is Respondus LockDown Browser?
- How can I troubleshoot Respondus Lockdown Browser?
- What should I do if I lose internet connection while taking a test using the Lockdown Browser?
- What do I do if the Lockdown Browser freezes?
- Can I use wifi while using the Lockdown Browser to take a test?
- Can programs be running while the Lockdown Browser is running?
- What if the Lockdown Browser stops responding before I begin the exam?
- What is Elluminate?
PAWS
VMware View (VDI)
- Which operating systems are compatible with VMware View client?
- I am having connection errors or, when connected, it seems slow and choppy. What can I do?
- How do I connect to VMware View using HTML Access?
- Will my data be saved when I close a session?
- Can I use the VMware View client on- and off-campus?
- What server name or ID should I use now that I've installed the VMware View client?
- Can I connect to VMware View from multiple devices at the same time?
- Can I save files from VMware View to my local hard drive?
- How can I use both my monitors with VMware View?
- Which applications are viewable in VMware View?
- Can VMware View play audio?
- What is VMware View?
- How do I connect to VMware View using the Horizon Client?